Return and Refund Policy

Returns are accepted for merchandise purchased from LHC and not another supplier. Prior authorization from Log Home Center & Supply must be received before returning any merchandise. When authorization is given to return an item, a RMA number will be supplied and all packages that are returned MUST have this number marked on each package to receive credit. All returned items must be new and in resalable condition in the original packaging or they will be refused. Used tools will be refused. Metal items that are rusty and dirty will be refused. Any product that has been wintered over cannot be returned. Unauthorized returns will be refused. Shipping charges and responsibility for damage of returns are at the purchaser’s expense. Returns within 30 days will have a 15% restocking fee and there is a 20% restocking charge on returned merchandise after 30 days. The fee will be waived if applied for replacement items. Returns must be requested within 30 days of invoice date and must be delivered within 60 days (returns will not be accepted after 60 days). When products are returned, please indicate whether you want credit on your account, your credit card, or returned in the form of a check. If the product was originally purchased with your credit card, according to the law, it must be returned to the credit card. Credit card payments being refunded will have 6% withheld to cover transaction fees. All Special Orders will have an automatic restocking fee regardless of purchase - less 15% plus $25.00 handling. Custom Orders are non-returnable.